FAQ

WHEN WILL MY ORDER SHIP?

All of our pieces are handmade and take time to create. If we have your style and size in stock, we can ship it out right away! For the most part though, each piece is made to order and our pieces take about 3-5 weeks to ship as it is being handmade for you.

**Production time is an addition to shipping time.**

CAN I RETURN OR EXCHANGE MY ORDER?

Since we are a small business and most pieces are custom made, which takes a lot of time and care, returns or exchanges are no longer accepted. Because of this, we ask that you are sure of sizing and happy about your purchase before placing an order. If you are unsure of your ring size, please contact us at  hello@vivifry.com and we will send you a ring sizer. 

 

CAN THE STYLE I WANT BE MADE IN A DIFFERENT COLOR OF GOLD?

Yes, most of our pieces can be made in yellow gold, rose gold, or white gold for no additional cost. Please allow 3-5 weeks for your piece to be made. Simply write the color of gold you would like in the "order notes" at checkout.

HOW DOES SHIPPING WORK OUTSIDE OF THE USA?

We ship via DHL and USPS depending on the country and region. Shipping time can vary from 1-4 weeks. We do not accept international returns. You are responsible for taxes and duties assessed on delivery. We cannot estimate what taxes & duties will be, as they vary in each country. Please contact your local carrier for an accurate estimate. 

 

HOW WILL I KNOW WHEN MY JEWELRY SHIPS?

You will receive an email including your tracking number once your order is shipped. 

I DON'T KNOW MY RING SIZE?

Ring sizing can be tricky and can vary depending on temperature, climate and personal preference. If you do not know your ring size, we highly recommend visiting a local jeweler to confirm your US ring size. Or, we will gladly mail you a ring sizer, just email us at hello@vivifry.com.

WANT TO SEE CERTAIN RINGS STACKED TOGETHER?

We are happy to send you photos/videos of your dream stack! Just reach out to us via email at hello@vivifry.com and we will start stacking!

GET IN TOUCH WITH US

email:  hello@vivifry.com